// notes
Notes
What I learn, written for people in a hurry.
Knowledge, service & AI
How to measure a knowledge base beyond its article count
Attach rate, reuse and deflection: the metrics that show whether knowledge is actually working.
Human-in-the-loop: how to supervise AI answers in a Service Desk
What to review, who reviews it and when to trust a generated answer.
From a PHP intranet to Now Assist: nearly 20 years documenting IT
What changed, and what stays the same, when you write for others.
Quick guides
Is it safe to browse on public Wi-Fi?
The real risks, and how to protect yourself in cafés, airports and hotels.
How to encrypt a folder in Windows without losing access
The feature Windows ships with, and the step almost everyone forgets.
Ventoy: one USB drive for all your installers
Stop carrying one flash drive per operating system.